Capital One Fraud Specialist II (Corp) in Glen Allen, Virginia
Knolls 4 (12021), United States of America, Glen Allen, Virginia
At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Fraud Specialist II (Corp)
Responsible for moderately complex research and analysis of customer relationships through multiple channels of investigation to assess levels of risk. Takes appropriate mitigating action to eliminate exposure. Focus on providing exceptional customer experience at all times throughout the investigation process.
-Investigate customer activity post deposit to identify possible fraud
-Evaluate risk to determine if account activity will be suspended due to fraud
-Verify legitimacy of business and customer provided information
-Identify known transaction fraud patterns associated with fraud rings
-Identify and evaluate risk for multiple types of transaction fraud
-Moderate understanding of UCC and Reg CC check deposit guidelines
-Refer accounts to AML for suspected money laundering
-Effective time management
-Link analysis of confirmed fraud accounts
-Identify opportunities to work with back office to mitigate additional bank losses
-Adding known suspects to internal fraud suspect database
-Inputting cases of suspected or confirmed fraud
-Communicating effectively with management, retail, and back office
-Escalation of large credit risk and fraud risk per department guidelines
-Recommend account actions to Team Lead or Manager
Required shift: Monday - Friday, 3pm - Midnight
-High School Diploma, GED or Equivalent Certification or Military Experience
-At least 1 year of experience in Retail Banking
-At least 1 year of experience using Microsoft Office
-At least 1 year of Bank Check Deposit Fraud Experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.