VCU Health System Patient Access Rep in Richmond, Virginia
Patient Access Rep
417 N. 11th Street, Richmond, VA 23219
Computer skills are required
Customer service skills are required
Excellent communication skills are required
Full time Patient Access Representative to handle all business functions in assigned area which may include reception, scheduling and registering patients for appointments and/or procedures. Greets patients; secures the appropriate patient and insurance information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems; collects co-pay (if applicable); and informs patient of provider delays. Provides quality customer services to patient of all ages, their families, visitors, medical staff, clinicians and co-workers ensuring that everyone is treated courteously, quickly and with respect.
Performs daily activities with minimal supervision. Functions in a self-directed manner to accomplishments of routine activities.
Notifies supervisor of issues involving violation of VCUHS policies or procedures as soon as possible.
Depending on assignment, may be required to work off-shifts and/or weekend and holidays. Incumbents may be considered essential depending on departmental assignment.
High School Diploma or equivalent
Previous experience with personal computers, Microsoft Office software and navigating the Internet
Previous experience keyboarding with the ability to type 40 words per minute
Post high school education in healthcare or business related coursework
One (1) year of patient appointment scheduling & registration; working with medical insurance (HMO, managed care, private carriers) using medical terminology; and/or coding (HCPCA, ICD-9/10, CPT)
Qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.
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