VCU Health System Transplant Outreach Coor in Richmond, Virginia

Transplant Outreach Coor

Req. #:

51105

Department:

Transplant Program Admini

Location:

1200 E. Broad Street, Richmond, VA 23219

Schedule:

Full time

Shift:

1: Days

Hours:

Job Details:

  • Computer skills are required

  • Customer service skills are required

  • Excellent communication skills are required

VCU Health System's Transplant Program Administration is seeking a full time Transplant Outreach Coordinator. Their primary duties will be to serve as a liaison and resource to all potential referral sources to the Hume-Lee Transplant Center of the VCUHS with the intent of increasing patient referrals for solid organ transplant evaluation; implement marketing strategies that increase referral base and promote the Hume-Lee Transplant brand; interpret changes in the service area and generate ideas to carry out marketing initiatives that increase Hume-Lee market share; perform market research, monitor customer service, assess, and evaluate the Transplant Center's activities that effect relationships with referring physicians; responsible for public relations with referring physicians, hospitals, and dialysis unit staff and other customers of Hume-Lee Transplant Center of the VCUHS; track all activities of outreach and referral activity back to the Center; responsible for developing and fostering relationships with physicians and staff in network and new markets to increase referral growth, improve relations, remove service barriers, and offer educational information for referral sources based on the needs and profile of a practice; initiate relationships and conduct outreach activities and customer service/network development service recovery calls to physicians and their staff. The Coordinator has skill and demonstrates creativity in marketing and public relations. Partnership, collaboration, networking, and the ability to be a close liaison to healthcare providers is required. Responsibilities Develops, expands, and fosters long-term positive physician relationships. Maximizes physician referral of patients to the Hume-Lee Transplant Center through enhanced customer service ethic. Serves as point of contact for community physicians and dialysis units. Acts consistently with VC UHS Health's values. Updates and maintains information in outreach departmental database. Investigates and problem solves. Reports issues weekly and results monthly. Participates in development/revision of departmental policies, procedures and community education materials. Maintains statistical data, call reports and conflict resolution documentation. This documentation is provided to the Department Director monthly for review. Assists with training of outreach support team including physician support representatives. Represents the Hume-Lee Transplant Center to Donate Life Virginia (and the national affiliate), attending meetings and events. Plans and organizes all logistics of Hume-Lee community events. Plans, schedules, and coordinates speaker bureau, lunches, seminars, and/or conferences. Develops and maintains the Hume-Lee Transplant community calendar. Leads in the design and implementation of content for the Hume-Lee Transplant website. Must have the ability to work well independently as well as under supervision. Travel throughout the Commonwealth with occasional overnights and attendance at weekend events as required. Qualifications Required Bachelor's Degree in Marketing, Healthcare Administration, Business, or a Healthcare related field Minimum of three (3) years of account management, business development, marketing or relevant work experience Previous experience with computers and software applications to include Microsoft Office (Word, Excel, etc.) and graphic representation of data Valid Virginia Driver's License and an acceptable driving record Preferred Master's Degree in Marketing, Business, or a Healthcare related field from an accredited program Previous work experience in organ/tissue transplant community Previous work experience specifically in healthcare marketing and market research Three (3) years previous experience in physician outreach and liaison work Previous experience collecting, organizing, and analyzing data Previous experience with professional website content design

EOE/M/F/Vet/Disabled

Qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

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